Privacy Policy
Your trust matters to us. Here's exactly what we collect, why we collect it, and the control you have — in plain language.
Introduction
This Privacy Policy explains how Tanjo Foods & Products (trading as “Tanjo Foods”, “we”, “us”, or “our”) collects, uses, discloses, and safeguards your information when you visit or make a purchase from tanjofoods.in. We are committed to protecting your privacy and handling your data in line with the Information Technology Act, 2000, the SPDI Rules, 2011, and other applicable Indian data-protection laws. By using our website, you consent to the practices described in this policy.
Information We Collect
We collect information that you provide directly, information collected automatically, and information from trusted service providers who help us run our store.
Personal Information
When you create an account, place an order, or contact us, we may collect:
Device Information
When you browse our website, we automatically receive certain technical information from your device and browser, such as your IP address, browser type and version, device type, operating system, referring pages, and the pages you view on our site. This helps us keep the website secure, diagnose problems, and improve your experience.
Cookies
Our website uses cookies and similar technologies to keep you signed in, remember the items in your cart, maintain your preferences, and understand how the site is used so we can improve it. You can disable or delete cookies in your browser settings, though some features (such as staying logged in or maintaining your cart) may not work as expected without them.
Analytics
We may use aggregated, privacy-respecting analytics to understand overall traffic patterns and how visitors use our website — for example, which products and pages are popular. This information is used in aggregate to improve our store and is not used to personally identify you.
Payment Information
When you make a purchase, your payment is processed by our payment gateway. Your payment card number, CVV, and banking credentials are entered on the gateway’s secure environment and are never stored on our servers. We only retain limited transaction records — such as an order ID, payment reference/transaction ID, amount, and payment status — that we need to fulfil your order, issue refunds, and meet our legal and tax obligations.
Razorpay Payment Processing
All online payments are securely processed through Razorpay, a PCI-DSS compliant payment gateway. When you pay, you are interacting directly with Razorpay’s secure systems, and your sensitive card and banking details are handled solely by Razorpay under their own privacy policy and security standards. We recommend reviewing Razorpay’s privacy policy at razorpay.com/privacy for details of how they process your payment data.
Cloudinary Image Storage
Product images and media on our website are hosted and delivered through Cloudinary, a cloud media-management service. Cloudinary stores and serves our catalogue images and does not require or receive your personal account or order information to display these images.
Shipping Partners
We share only the information necessary to deliver your order and keep you updated with the following trusted partners:
- •India Post — receives your name, delivery address, and phone number to deliver your order.
- •AfterShip — used to provide shipment tracking updates.
- •Razorpay — to securely process your payment.
- •Meta / WhatsApp — to send order and delivery notifications.
We do not sell, rent, or trade your personal data to any third party.
How We Use Your Data
We use the information we collect to:
How Your Data Is Stored
Your data is stored securely in our database hosted on Supabase, located in the AWS Mumbai (ap-south-1) region in India. We apply reasonable technical and organisational measures to protect it, and all data in transit is encrypted using TLS.
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes described in this policy — including providing our services, resolving disputes, and complying with legal, accounting, and tax requirements (order and invoice records are typically retained for the period required under applicable law). When your information is no longer required, we securely delete or anonymise it.
Data Security
We take the security of your data seriously and use appropriate safeguards — including TLS encryption in transit, access controls, and secure, India-based hosting — to protect it against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and while we strive to protect your data we cannot guarantee absolute security.
Your Rights
You have the right to:
To exercise any of these rights, email us at tanjofoods@gmail.com and we will process your request in accordance with applicable law.
Third-Party Links
Our website may contain links to third-party websites or services (for example, our payment gateway or social media pages). This Privacy Policy does not apply to those external sites, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policy of any third-party website you visit.
Children's Privacy
Our website and products are not directed to children under 18, and we do not knowingly collect personal information from children. If you believe a child has provided us their data, contact us at tanjofoods@gmail.com and we will delete it promptly.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised “Last updated” date and take effect as soon as they are posted. Please review this page periodically to stay informed about how we protect your information.
Grievance Officer
In accordance with the Information Technology Act, 2000 and the rules made thereunder, you may contact our Grievance Officer with any complaint or concern regarding the handling of your personal data. We will acknowledge your complaint within 48 hours and aim to resolve it within one month of receipt.
- •Designation: Grievance Officer, Tanjo Foods & Products
- •Email: tanjofoods@gmail.com
- •Phone: +91 95001 61963
- •Address: No. 33, Ground Floor, Eliz Residency, PNR Layout, Sungam, Coimbatore, Tamil Nadu, India
Contact Us
For any privacy-related questions or requests, contact us:
- •Email: tanjofoods@gmail.com
- •Phone: +91 95001 61963
- •Address: No. 33, Ground Floor, Eliz Residency, PNR Layout, Sungam, Coimbatore, Tamil Nadu, India
- •Or visit our Contact page.
Questions about how we handle your data? Reach out and a real person will get back to you.
✉ tanjofoods@gmail.com