Return & Refund Policy
We want you to be completely satisfied with your purchase. If something's not right, here's how we'll make it right.
Eligible Returns (within 48 hours of delivery)
Because we sell perishable homemade food products, returns are accepted only in specific cases. We accept returns within 48 hours of delivery when:
To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging, with proof of purchase (order number). We may request clear photographs, and you must be able to provide the unboxing video described below, before we approve a return.
Unboxing Video Requirement
To process any damage or wrong-item claim fairly and quickly, you must record an unboxing video of your order. This video is mandatory proof for such claims — please record it every time, before you know whether anything is wrong.
You must contact us within 48 hours of delivery and share this video along with your claim. If you do not contact us within 48 hours, or cannot provide a valid unboxing video meeting all of the above conditions, the claim will not be eligible for a refund or replacement.
Damaged Products
If your order arrives damaged, leaking, or broken, please do not consume the product. Contact us within 48 hours of delivery with your order number, clear photographs of the damaged item and its packaging, and the unboxing video described above. Once verified, we will arrange a free replacement or a full refund, whichever you prefer.
Wrong Product Delivered
If you receive an item different from what you ordered, let us know within 48 hours of delivery with your order number, a photo of the item received, and the unboxing video described above. We will arrange to send the correct product or issue a full refund at no additional cost to you.
Non-Returnable Products
As our products are perishable food items, we are unable to accept returns in these cases:
Refund Eligibility
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund is processed to your original payment method. Where a replacement is preferred and available, we will dispatch it instead of issuing a refund. Shipping charges are non-refundable except where the return is due to our error (a damaged, defective, or wrong item).
How to Initiate a Return
Refund Timeline & Payment Method
Approved refunds are always issued to the original payment method used at checkout. Refunds via Razorpay are initiated within 5–7 business days after the returned product is received and inspected, and are credited back to the same UPI ID, card, wallet, or bank account used for payment.
Bank Processing Time — Late or Missing Refunds
After we initiate a refund, it may take additional time for your bank or card issuer to post it to your account. If you haven’t received your refund yet:
Contact Information
For any return or refund queries, reach out:
- •Email: tanjofoods@gmail.com
- •Phone / WhatsApp: +91 95001 61963
- •Or visit our Contact page.
Send us a note with your order number and a photo — we'll make it right.
✉ tanjofoods@gmail.com