Tanjo Foods · Returns & Refunds

Return & Refund Policy

We want you to be completely satisfied with your purchase. If something's not right, here's how we'll make it right.

Last updated 9 July 2026
At a Glance
→Returns accepted within 7 days of delivery.
→Eligible for damaged, wrong, or tampered items.
→Refunds go back to your original payment method.
→Opened, change-of-mind, or mis-stored items aren't eligible.
01

Eligible Returns (within 7 days of delivery)

Because we sell perishable homemade food products, returns are accepted only in specific cases. We accept returns within 7 days of delivery when:

✓The item arrived damaged.
✓You received a wrong product — different from what you ordered.
✓The seal or packaging was tampered with on arrival.

To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging, with proof of purchase (order number). We may request clear photographs before approving a return.

02

Damaged Products

If your order arrives damaged, leaking, or broken, please do not consume the product. Contact us within 48 hours of delivery with your order number and clear photographs of the damaged item and its packaging. Once verified, we will arrange a free replacement or a full refund, whichever you prefer.

03

Wrong Product Delivered

If you receive an item different from what you ordered, let us know within 48 hours of delivery with your order number and a photo of the item received. We will arrange to send the correct product or issue a full refund at no additional cost to you.

04

Non-Returnable Products

As our products are perishable food items, we are unable to accept returns in these cases:

✕Opened or partially consumed products.
✕Change of mind after delivery.
✕Incorrect storage by the customer — products spoiled due to improper storage after delivery.
✕Items returned more than 7 days after delivery.
✕Products purchased on clearance or final sale, where marked.
05

Refund Eligibility

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund is processed to your original payment method. Where a replacement is preferred and available, we will dispatch it instead of issuing a refund. Shipping charges are non-refundable except where the return is due to our error (a damaged, defective, or wrong item).

06

How to Initiate a Return

1Email us at tanjofoods@gmail.com within 7 days of delivery.
2Include your order number and clear photos showing the issue (damage, wrong item, or tampered packaging).
3Our team will review your request and respond with the next steps and, where applicable, return instructions.
4Once we receive and inspect the returned item, we will confirm and process your refund or replacement.
07

Refund Timeline & Payment Method

Approved refunds are always issued to the original payment method used at checkout:

  • •Online payments (via Razorpay): refunds are initiated within 5–7 business days after the returned product is received and inspected, and are credited back to the same UPI ID, card, wallet, or bank account used for payment.
  • •Cash on Delivery (COD) orders, where offered: as no online payment was made, refunds are issued via bank transfer (NEFT) to the account details you provide, within 7 business days of the return being received and inspected.
08

COD Refund Process

For any Cash on Delivery order that qualifies for a refund, please share your account holder name, bank account number, and IFSC code with our support team. Refunds for COD orders are made only by bank transfer to the order holder’s account — we do not issue cash refunds. Once the transfer is initiated, you will receive a confirmation with the transaction reference.

09

Bank Processing Time — Late or Missing Refunds

After we initiate a refund, it may take additional time for your bank or card issuer to post it to your account. If you haven’t received your refund yet:

1Re-check your bank account or card statement.
2Contact your card company — it may take some time before the refund is officially posted.
3Contact your bank, as there is often some processing time (typically 3–7 business days) before a refund appears.
4If you’ve done all of this and still haven’t received your refund, email us at tanjofoods@gmail.com or call +91 95001 61963 and we’ll help track it.
10

Contact Information

For any return or refund queries, reach out:

Something not right?

Send us a note with your order number and a photo — we'll make it right.

✉ tanjofoods@gmail.com